Customer Success Consultant
Full Time | BaseCase Management GmbH | Berlin, Germany | Updated 5 months ago

Job Overview

About BaseCase:

BaseCase is a software as a service company with an international spirit. Our Berlin HQ is near Checkpoint Charlie. With almost 40 employees globally, from over 20 nations, we produce innovative, cloud-based software to help the pharmaceutical, medical device and diagnostics industries communicate the value of their products.

We offer growth opportunities for employees, with a flexible work environment. Benefits include:

  • Public transport subsidy
  • Paid vacation days and company holidays
  • A modern office space in central Berlin
  • Regular team events

Currently we are looking for a Customer Success Manager to join us in building, maintaining and improving our customer relationships in the life-sciences industry.

Your role:

  • Increase the ROI that customers get from BaseCase
  • Build, manage and maintain customer relationships
  • Advise and educate customers on creating high quality content on our platform
  • Listen to customer feedback and identify business needs
  • Identify key customer success factors and communicate them effectively to internal stakeholders
  • Create presentations and documents for current and new products and features
  • Create processes and best practices for the optimal utilization of the software
  • Give presentations and trainings online, on-site or off-site

What we are looking for:

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and the ability to collaborate with other departments
  • Ability to manage and prioritize multiple projects and tasks in a fast-paced environment
  • Ability to work independently and meet deadlines
  • At least one year of experience in a customer-facing role
  • Proficiency with MS Word, MS Excel and MS PowerPoint

How to stand out:

  • Desire to learn, try new things, and solve problems
  • Potential to grow professionally as we grow
  • Proven technical ability
  • Attention to detail
  • Knowledge of Atlassian’s Confluence and JIRA software

The position will be based in Berlin, Germany. You must have the right to work in Germany. As our office language is English an excellent command of written and spoken English is indispensable.

Please apply through our website:

About Company

BaseCase is a Software-as-a-Service company with offices in Berlin and New York.

BaseCase Interactive is the leading customer engagement platform created exclusively for the life sciences industry. With our suite of SaaS products, pharmaceutical and medtech companies can engage more effectively with payers, healthcare providers and healthcare professionals, using personalized, interactive mobile content.

Using our cloud-based platform, market access and HEOR teams in the life sciences industries can create sophisticated apps that are based on spreadsheets, such as budget impact or health outcomes models. BaseCase apps are typically used by key account managers and medical science liaisons.

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